Frequently Asked Questions

Order Status

Has my order shipped?
Click here to view your orders and their statuses.

How do I change quantities or cancel an item in my order?
If you need to change or cancel your order then please use the contact form here quoting your order number, or alternatively call us during office hours on 01869 346904

How do I track my order?
If you provided us with an email address, then you will receive an email from our courier company once your item has been dispatched. You will then be able to track your parcel.

My order never arrived.
Please be aware that it can take 3-5 working days before an order is dispatched. If you have not received your order after this time then please call us 01869 346904 or email us and we will investigate the whereabouts of your order

An item is missing from my shipment.
Whilst we take every care to ensure that every order is carefully packed, items can sometimes be missed from an order. If you finds that you are missing an item then please contact us immediately and we will endeavour to rectify the situation.

My Account

How do I create an account?
Simply click here to register for an account

How do I edit my account information?
To view your account information, click on the “My Account” link on the top menu. You can then edit your profile, addresses and view your order history

How much does delivery cost?
We offer free delivery on all orders over £100.00

I forgot my password.
You can reset you password by entering you email address on this page: Password Recovery. You will then be sent an email with a link to reset reate a new password.

How do I return my product?
For more information on how to return a product please click here: Shipping & Returns

International Shipping

Do you ship to my country?
We currently only deliver to addresses in the UK.

What are my payment choices?
We use Stripe to process online payments, so you can pay with a credit or debit card.

Guarantees

Privacy and Cookie Policy
For more information on our privacy and cookie policy please click here: Privacy Notice

Security
We secure our site with an SSL certificate, so all communication between you and our site is encrypted and secure.

Pricing and Billing

I need a copy of my receipt/invoice.
You can download a PDF of any order invoice at any time by viewing the order on your orders page

Additional Support

Contact Us
For any other queries the please feel free to contact us using the contact form or call us on 01869 346904.

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